Question 1

Application Requirements

Accepted Answer

All applicants 18+ must complete the online application and pay the $75 application fee.

Applicants must read and accept the lease terms and selection criteria before submitting the application.

Upload a valid photo ID for each applicant.  Upload proof of income (pay stubs, bank statements, tax returns, etc.).

If applicable, submit pet documents (pet application, photo, and vet records).  Security deposit (equal to one month’s rent) must be paid by cashier’s check or money order within 12 hours of approval.

Properties can only be held up to 7 days from the available date.

Applicants may be subject to HOA approval if required. Homes must be viewed in person before applying.

Question 2

Resident Selection Criteria

Accepted Answer

Applications are not processed without complete documents and full payment.

Every applicant 18+ must submit an application and non-refundable $75 fee.

Government-issued photo ID required.  Minimum 6 months of verifiable employment history.  Combined household income must be 3x the monthly rent.

No recent evictions, judgment, collections, liens, or bankruptcies within 3 years.  Self-employed applicants must provide 2 years of tax returns and 3 months bank statements.

Minimum 2 years of rental history required.

Pets require written approval and applicable fees. Restricted breeds apply.

Question 3

What happens if you receive multiple applications on a property?​

Accepted Answer

TRUE MANAGEMENT may receive multiple applications for the same property at the same time. Applications are reviewed and approved based on overall qualifications, not submission order. Only one applicant will be approved. Application fees are non-refundable due to screening and processing costs. If your application is approved but not selected, you may apply to another available property without paying an additional application fee.

Question 4

How about adding/ removing a room mate?

Accepted Answer

Tenant Changes (Add or Remove Tenants) 
 Removing a Tenant Submit a written request signed by all current leaseholders.

Remaining tenants must provide proof of income (2 months pay stubs, 3 months bank statements, child support, retirement, etc.) showing they meet income requirements.

Payment and compliance history will be reviewed.  
Fees (per removing tenant): $75 Tenant Removal Fee $100 Lease Preparation Fee

Once approved, all parties sign a Tenant Vacating Agreement, followed by a new lease signed by all remaining tenants.​

Adding a Tenant 
Submit a written request signed by all current leaseholders.  New tenants must complete an application and submit:

Proof of income 
Government-issued photo ID Required application documents  
Fees (per adding tenant): $75 
Application Fee $75 
Tenant Addition Fee $100 
Lease Preparation Fee $200 
Guarantor Fee (if applicable)

Once approved, all parties sign a Tenant Addition Addendum, and a new lease is issued.  
Note: If removing and adding tenants at the same time, only one $100 Lease Preparation Fee applies.

Question 5

Fees and Policies

Accepted Answer

Lease Preparation Fee: $100 (non-refundable)
 
Short-Term Lease Fee (under 12 months): $750

Early Termination Fee: $750 + rent until re-rented

Resident Benefits Package: $47/month Includes air filter delivery, liability protection, rewards, maintenance portal, credit building, pest support, and vetted vendors.

Question 6

Liabilities and Insurance Requirement

Accepted Answer

Tenants must carry $100,000 minimum liability insurance through an A-rated carrier.

Tenants may:  Enroll automatically through the Resident Benefits Package, or  Provide proof of their own coverage.

Question 7

Approval & Payments

Accepted Answer

Applicants are notified by phone and/or email.

Once approved:  12 hours to submit security deposit  24 hours to sign lease

First month’s rent and all fees must clear 5 business days before move-in.

eCheck (ACH) fee: $2.49 per transaction

Credit card fee: 3.49%  Debit card fee: $9.99

Question 8

Can I pay my rent online?

Accepted Answer

Yes, we encourage all of our tenants to pay electronically as this is the fastest, most accountable, and most reliable means to pay rent. You may also pay by mail and in our office.

Question 9

I am moving out, how do I maximize my security deposit?

Accepted Answer

Security Deposit & Move-Out Guidelines  
Security deposit disputes usually happen when move-out expectations aren’t clear.

Following these steps helps you maximize your refund.

Clean & Clear the Property  
Remove all personal items before your move-out date.   
Follow key and access return instructions. 
Clean the home thoroughly, including carpets (professional cleaning required). 
Mow the lawn, trim shrubs, remove debris, and treat for fleas/pests if you had pets.

Damage vs. Wear 
You may be charged for damages beyond normal wear and tear. Clean all dirt and waste, and take care of minor repairs before leaving.

Final Check 
Clean and check appliances, defrost the refrigerator, replace light bulbs, and change air filters. 
Clear out closets and cabinets and clean dust or debris under sinks and behind appliances.

Check-Out 
Return all keys and access items, pay any outstanding balances, and leave a forwarding address for your deposit return.

Tenants who pay on time and care for the property are more likely to receive their full security deposit back. For questions, contact True Management

Question 10

How do we handle maintenance requests?

Accepted Answer

First, review your lease to see if your property has a home warranty. If not, please complete the Work Order Request form.

To submit requests:
Please complete the Work Order Form for all maintenance needs.
​
Before Calling True Management
• Determine if the issue is an emergency
• Try to identify the cause (if safe to do so)
• Refer to your lease maintenance addendum for examples

What Is an Emergency
Life-threatening situations such as:
• Fire – Call 911
• Gas leak – Call the gas company and 911
• Immediate electrical danger – Call your utility provider or 911
• Uncontrollable water/flooding – Shut off the main water supply, then contact True Management
After contacting emergency services, notify True Management.

What Is NOT an Emergency
• Air conditioning (submit a work order instead)
• Microwaves, dishwashers, sprinklers, etc.
Do not call the emergency line for non-emergency issues.
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Non-Emergency Repairs
• Submit a Work Order online or through the office
• A vendor will contact you to schedule an appointment
• Vendors do not receive keys and must coordinate access with you
• Missing an appointment may result in a charge

If no vendor contacts you within 5–7 business days, contact True Management.

After Repairs
Report any continued issues within:
• 60 days for general repairs
• 30 days for pest control
​
Failure to report may make you financially responsible for damages.
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Resident Responsibilities (unless stated in lease)
Locks/keys, smoke alarms, screens, pest control, garbage disposal, water dispenser, windows, water conditioner, washer/dryer, garage remotes, AC filters, and lawn/shrub care.

Question 11

END-OF-YEAR Reporting

Accepted Answer

TRUE MANAGEMENT reports unpaid rent or lease violations to credit bureaus when required.

Multiple applications may be processed, and the most qualified applicant is selected.

Application fees are non-refundable.

Utility Requirement Utilities must be transferred into the tenant’s name before keys are released.